Shipping Policy

Thank you for choosing Hand of Kashgar. Please review our Shipping Policy below:

 

1. Processing Time

• All orders are processed and shipped within 2-5 business days (excluding holidays).

• Once your order has been shipped, you will receive a tracking number via email. You can also check real-time updates in the “Order Tracking” section on our website.

 

2. Shipping Methods

• Standard Shipping (Free): Delivered within 7-15 business days.

• Express Shipping (DHL/UPS, etc.): Delivered within 3-7 business days, with an additional cost.

 

3. International Shipping & Duties

• We ship worldwide, primarily serving customers in the US and Europe.

• International orders may be subject to customs duties, import taxes, or other fees. These costs will be covered by us, so you will not be required to pay extra.

 

4. Shipping Delays

• We make every effort to ensure on-time delivery, but delays may occur due to customs inspections, weather, or other unforeseen factors. We are not responsible for such delays.

 

5. Address & Responsibility

• Please ensure that your shipping address is accurate and complete. We are not responsible for packages lost or undelivered due to incorrect addresses.